Apparently, some people can't grasp the difference between 0.002 dollars and 0.002 cents. More interestingly, these people seem to congregate together inside the same company.
The story arose when a George Vaccaro, on discovering a phone bill which was 100 times larger times than it should have been, made a call to Customer Service. Unfortunately he ran into a bunch of innumerates.
The recording of the phone call can be found here. Alternatively, the full transcript can be found here.
After you listen to the recording or finish reading the transcript, I think you will feel some sense of utter frustration at the innumerates. It makes me feel like there should some sort of crusade against the dumb.
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